Effective Date: 02/12/2025
Last Updated: 02/12/2025

Thank you for purchasing from ResearchBack. This Refund and Return Policy outlines the terms under which refunds are granted for digital content sold on our platform. By making a purchase, you agree to the terms outlined below.

1. General Policy for Digital Products

Due to the nature of digital content, all sales are final, and we do not offer refunds or returns once a purchase has been completed. This includes but is not limited to:

Engineering

1. Design & Schematics

• Circuit schematics (SPICE netlists, PCB layouts in .sch).
• CAD models (3D designs in SolidWorks, AutoCAD .dwg).
• Piping & Instrumentation Diagrams (P&IDs).
• Control system block diagrams (MATLAB/Simulink .slx).

2. code

• Embedded systems (Arduino/C++ for microcontrollers).
• Robotics (ROS scripts, PLC ladder logic).
• Automation scripts (Python, LabVIEW .vi).

3. Simulations

• Finite Element Analysis (FEA in ANSYS).
• Computational Fluid Dynamics (CFD in COMSOL).
• System dynamics (Simulink, Modelica).

4. Prototyping & Testing

• 3D-printed prototypes (STL files).
• Bill of Materials (BOMs) and test logs.
• Failure analysis reports (SEM/TEM images).

5. Documentation

• Technical reports, patents, ISO standards.
• Validation/Verification (V&V) documents.

Science

1. Experimental Data

• Lab datasets (CSV, HDF5 files).
• Sensor logs (IoT devices, LabVIEW).
• Microscopy/spectroscopy images (TIFF, .nd2).

2. code & Analysis

• Data analysis (Python/R scripts, Jupyter .ipynb).
• Bioinformatics tools (BLAST, Bioconductor).
• Machine learning models (TensorFlow/PyTorch).

3. Simulations

• Molecular dynamics (GROMACS, LAMMPS).
• Climate models (CESM, NetCDF files).
• Quantum chemistry (Gaussian, DFT calculations).

4. Visualizations

• Graphs (Matplotlib, OriginLab).
• 3D protein structures (PyMOL, Chimera).

5. Documentation

• Lab notebooks (ELN platforms).
• Peer-reviewed papers, preprints (arXiv).
• Ethics approvals, field study notes.

Mathematics

1. Theoretical Work

• Theorems/proofs (LaTeX .tex, Overleaf).
• Algorithm pseudocode (CLRS-style notation).

2. code & Models

• Numerical methods (MATLAB, NumPy).
• Cryptography implementations (Python/C).
• Optimization models (Gurobi, AMPL).

3. Simulations

• Stochastic processes (Monte Carlo in R).
• Graph theory (NetworkX, Gephi .gexf).

4. Visualizations

• Fractals (Mandelbrot sets, Mathematica).
• Geometric models (Blender, ParaView).

5. Documentation

• Preprints (arXiv, ResearchGate).
• Conference posters (PDF, Canva).

Once the digital product has been delivered, it is considered non-returnable and non-refundable.

2. Exceptions to the No-Refund Policy

While digital products are generally non-refundable, we may grant exceptions under the following circumstances:

• Technical Issues: If you experience technical problems that prevent you from accessing the digital product and we are unable to resolve the issue within [ 3 business days].
• Duplicate Purchase: If you accidentally made a duplicate purchase of the same product.
• Corrupt or Incomplete Files: If the digital file is damaged, corrupted, or incomplete, and the issue cannot be resolved.

Note: To be eligible for a refund in these cases, you must contact us within [3 days] of your purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to Support@researchback.com with the subject line: “Refund Request – [Order Number]”.
2. Provide Details: Include the following information:
   • Your full name and email address used for the purchase
   • Order number or transaction ID
   • Reason for the refund request (with relevant screenshots if applicable)
3. Review Process:
   • We will review your request and respond within [10-15 business days].
   • If your request is approved, the refund will be processed via the original payment method (e.g., Stripe) within [ 5-10 business days].

4. Vendor-Specific Refund Policies (For Multivendor Products)

Since ResearchBack is a multivendor platform, individual vendors may have their own refund policies for the digital content they sell. In such cases:

• Vendor Responsibility: Vendors are primarily responsible for handling refund requests related to their products.
• Dispute Resolution: If a vendor fails to respond or if a dispute arises, ResearchBack may intervene to mediate the issue.
• Platform Policy Override: In cases where a vendor’s refund policy conflicts with this platform-wide policy, the stricter policy will apply.

5. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

• You changed your mind after purchasing.
• You did not read the product description properly before purchasing.
• You lack the necessary software or technical skills to use the digital product.
• You claim dissatisfaction without providing specific, valid reasons related to the product’s functionality.
• Unauthorized use or sharing of the product after purchase.

6. Chargebacks and Disputes

If you initiate a chargeback without first contacting us for support, we reserve the right to:

• Permanently suspend your account on our platform.
• Deny future purchases.
• Blacklist your payment method for security reasons.

We encourage you to reach out to our support team before filing disputes with your payment provider.

7. Contact Us

If you have questions about our Refund and Return Policy, please contact us at:

ResearchBack
Email: Support@researchback.com
Phone: (+1) 407-493-7244
Address: 1502 cricket club circle  Orlando Fl, 32828